What To Do When You Get A New Client

August 02, 2018

This is what you should do in the first 15 mins of servicing a new client.

The first cut comes with a consultation.

Ask questions understand their terminology. When servicing a new client you want to go deeper to really understand what it is that they want.

Here's what I do

I turn them around so we both can see in the mirror and I ask them "What kind of hair cut are you looking for?"

9 times out of 10 they come to me looking for a fade (because that's what I advertise) Then I confirm "What type of fade? (bald, shadow, high, low) So that I am clear on what he/she wants.

Get to know their perspective; when they say "take some off the top". What does that mean? Do they know the guards?

In the age of instagram you can always get a picture so that you both understand what the client is actually asking for.

If you want some tips on new client terminology check out this video I did here

After i'll investigate a little and look at what they've previously had done because they most likely want something similar.

Remember: This first cut by you should come with a consultation; really do a deep dive of what the customer wants and break it down.

It should take about 10-15 mins but this will be the difference between keeping and losing a new client.

- Chuka The Barber

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