How long will it take to receive a reply to my email?+
We usually reply within 24hrs. EXCLUDING holidays and weekends when office is closed.
How long does shipping and processing take?+
Paid orders will be processed and shipped within 24-48 hours of payment EXCLUDING holidays and weekends. Shipping within the United States is handled via UPS and takes on average 1-2 business days for processing and 3-4 business days for shipping. Priority Mail option on average take 2-3 days once order is processed and shipped.
International shipping is handled via UPS International and takes anywhere from 6-10 business days.
How can I get my tracking number for my package?+
You will receive a shipping confirmation email with tracking no. once your package has been shipped. Check the email used during checkout. Remember to check the following day in the afternoon. If for some reason you can't find it, shoot us an email and we will email it back to you.
Can I send in my blades or clippers for service?+
We apologize, but we currently do not except any outside products for any kind of service.
What is the return policy?+
All sales are final on DVD's.
All other items unused and unopened may be returned or exchanged within 14 days of purchase date.
*Defected items may be returned for full refund or new replaced item within 14 days
Will the 1 Min. Blade Modifier work with Wahl razor edge liners?+
Yes, they work with Wahl Razor Edge Liners.
Do you have to swipe the 1 Min. Blade Modifier for one whole minute to get it sharpened?+
I got my blades too sharp and now they nick, what should I do?+
Try re-gapping the blade and make sure the blades are even.
Where can I find the instructions to use The Rich Barber products??+
There are three options to retrieve The Rich Barber product instructional manuals. Every product comes with an instructional manual within the product packaging. You can also retrieve instructions on this page, to the left. And lastly, you can see video instructions on The Rich Barber Youtube Channel.
I have a Bevel Trimmer. How do I sharpen the Bevel blade on the 1 Min. Blade Modifier?+
Remove the blade from the Bevel Trimmer, like you would with Andis or Wahl Trimmers - and sharpen back and forth until fully modified.
Is it possible to replace its battery on the Flash Comb?+
On the current Flash Comb design, no you cannot remove the battery.
Since the Flash Comb is advertised for both left and right-handed users, how can left-handed individuals use this?+
Simply flip the flash comb.
Can of the 10 Sec. Blade Setters fit Wahl Wide T Blades or the Bevel T-Blade?+
Will the 10 Sec. Blade Setter help make your trimmers give a sharp, crispier line-up?+
In combination with the 1 Min. Blade Modifier, yes - first you need to have a modified blade in order to have a sharpened tool. Secondly, you your blades will need to be set in order to have more control in creating a sharper, crispier line-up.
Does the 10 Sec. Blade Setters help set the blade to being zero gaped?+
Yes, they were designed to help the blade with a zero-gap.
How do I completely dry the N'Hance Application Pump?+
After cleaning your N'Hance application pump, simply let it sit unassembled for 24 hours in both pieces to allow for it to completely be dry.
Are the N'Hance Hair Fibers supposed to stick? If so, how can I make them stick?+
The fibers will attach to hair naturally, but for extra hold, use a light amount of the N'Hance Hold Spray to help it stick longer.
How do you take off the top of the N'Hance Hair Fibers with the holes?+
Hold the N'Hance Hair Fibers bottle close to your body. You will have to squeeze and twist the top in an upward motion, while
you twist the bottom in the opposite direction. Just be careful not to pull the top up with too
much force and end up spilling the fibers.
Do you apply the N'Hance Hold Spray prior to fiber application or after?+
You can do it either way. If you're looking for super strong, all day hold do it before and after for full longevity.
I bought the Pro Barber Tools Set model that is compatible with the Andis Styliner ii and I would like to know if this product will still help me to modify the GTX blade?+
The blade modifier will work to modify the GTX blade but the blade setter would not be
compatible. You would want to buy and use our gold blade setter which is compatible with the GTX
Does the Andis Slimline Pro work for the Pro ii and/or the Andis Pivot Pro?+
Are the 10 Sec. Blade Setters compatible with the Wahl detailer cordless, Oyster Grooming Blades, or the Wahl 5 Star Blade/Edgers?+
No, none of The Rich Barber Blade Setters are compatible with these.
Does The Rich Barber Method System Book also work for beginners?+
Yes, this book was written and created for beginners. It was also written for entrepreneurs who aren't barbers.
How long will it take for one to perfect The Rich Barber Method?+
Once you read the book, complete the course and start implementing all of the teachings from The Rich Barber Method System consistently, you will be able to perfect the system. But you can only do this, if you study it and practice all of the structural suggestions every day, all day.
Can the N'Hance Hold Spray be used with hair gel?+
Yes, it's better to use it prior to applying other hair product.
Does the N'Hance Hold Spray create dandruff?+
No, the N'Hance Hold Spray does not dry out skin. Dandruff is typically caused by people who suffer from too oily to too dry scalp skin. If you use the Pro Rich Shampoo and Conditioner, you can help prevent dry or too oily of a scalp. The Pro Rich Conditioner promotes a moisturized, healthy scalp, and if you use it in combination with the N'Hance Hold Spray, your scalp will be healthy and strong enough to resist dandruff.
How do you properly clean the Application Cards after each use?+
Simply use alcohol-based soap and water to clean the Application Cards. Once cleaned, use a dry towel to wipe off and reuse.
Can the 360 Barber Cape be washed using warm water?+
Clean the 360 Barber Cape with cold water, and on tumble dry low. The wash instructions for this cape are on a tag attached to the product.
Does the color of the Grooming Towels bleed onto other garments when washed together?+
No. But with all black garments, you should wash with dark colors.
How many times a day should I apply the Pro Rich Beard Oil?+
You can apply The Rich Barber Pro Rich Beard Oil, 1 to 2 times a day for full effect. Apply after you shower so your beard hair can fully absorb the nutrients.
Are The Rich Barber clothing garments unisex?+
Yes, both men and women can both wear our clothing. The garments are sized larger, so women..please size down one size for a better fit.
Does The Rich Barber Hand Sanitizer dry the skin out?+
No, The Rich Barber Hand Sanitizer was formulated to not be like other hand sanitizers. Formulated with castor oil (a super natural moisturizing plant oil) that not only keeps your hands soft, but also works as it's own cleaning agent.
What makes the Pro Rich Shampoo and Conditioner different from other shampoos and conditioners on the market?+
The Pro Rich Shampoo and Conditioner isn't a generic cleansing shampoo and conditioner. It's a DHT-Blocking Shampoo and Conditioner, formulated to help men combat hair lose and can prevent the hormone's harmful effects on your scalp's follicles, resulting in less hair loss. But again, that's not all this set can do for you. They both were also designed to prevent acne on the scalp and at the hairline. And it was designed with ingredients that help men with more texturized hair, unlike traditional mainstream products which are formulated for caucasian men with straight hair. Ingredients such as: jojoba oil, castor oil, peppermint, saw palmetto, tea tree, algae, coconut oil, argan oil and shea butter.